Terms and conditions

Company Information:

Amagard.com - Kranendonk B.V.
Wood End Ln
WS13 8NE Lichfield
(Only storage)

Phone: +44 1482904013
Email[email protected]

Managing Director: Mr. Jurgen Piessens

Dutch Location:

Sint Jansplein 6
5141 GR Waalwijk

Commercial Register No.:  18080774 (Chamber of Commerce, the Netherlands)

VAT Identification Number:



- legally represented by Managing Director Jurgen Piessens and hereinafter referred to as Kranendonk BV -.


The following terms and conditions are written in English and can be saved by the customer in their working memory. Upon request, they can be requested digitally or in writing at https://www.amagard.com/uk/ or at the email address [email protected].


The valid address of Kranendonk BV and the authorized representative of Kranendonk BV can be found in particular on the purchase confirmation.

§ 1 Product Selection


(1) The customer has the opportunity to select and order products on the above-mentioned website.


(2) Regarding each product, the customer will receive a separate product description on the respective website. The customer will also receive this product description in printed form when the ordered goods are delivered to them.


(3) The customer can click on the products they desire on the website. These will be collected in a virtual shopping cart, and the customer will receive a compilation of the products at the end of their purchase, including the total price inclusive of VAT and shipping costs.


(4) Before dispatching the order, Kranendonk BV allows the customer to review and, if necessary, correct the order for its content accuracy, particularly regarding price and quantity.


§ 2 Right of Withdrawal


Right of Withdrawal for Consumers


Consumers have a right of withdrawal according to the following conditions, whereby consumers are any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity:


Withdrawal Instructions


Right of Withdrawal


You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us -

Amagard.com - Amagard.com
Wood End Ln
WS13 8NE Lichfield

Email: [email protected]

of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Download Withdrawal form

Effects of withdrawal


If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.


You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.


If your order has the status "Shipped" (you will be notified by email), you can no longer change or cancel your order free of charge. In this case, our withdrawal policy applies.


§ 3 Prices and Shipping Costs


(1) The prices shown at the time of ordering, as displayed on the website, shall apply.


(2) The prices are inclusive of VAT from the Kranendonk BV premises.


§ 4 Conclusion of Contract


(1) The presentation of products in the online shop does not constitute a legally binding offer, but rather an unbinding online catalog. By clicking the "Buy" button, you place a binding order for the goods contained in the shopping cart.


The confirmation of receipt of your order together with the acceptance of the order occurs immediately after sending by automated email. The purchase contract is concluded with this email confirmation.


(2) If Kranendonk BV has not delivered within 30 days of order confirmation, the customer may terminate the contract without notice, without having previously placed Kranendonk BV in default.


(3) We store the contract text and send you the order data and our terms and conditions by email. You can view your past orders in our customer login area if you have registered with us with an account.


§ 5 Performance of the Contract



Where the ordered products are available, Kranendonk BV will deliver them within 7 working days after receipt of payment for agreed advance payment; otherwise, after receipt of the order, unless different delivery times are specified for individual products.


Changes, Extensions, Limitations of the Order

Kranendonk BV provides a hotline for customer inquiries regarding the products: +44 1482904013. This hotline is available to customers 5 days a week (Monday to Friday) during regular business hours. Kranendonk BV will also draw the customer's attention to this on the invoice.

Delivery of Bulk Materials

When delivering bulk materials, minor deviations in weight during loading are unavoidable. If the weight is found to be less by more than 3 percent, the customer waives the right to subsequent delivery; instead, they will receive a credit note for the corresponding proportionate product price. In the case of excess delivery, the customer is only liable for the purchase price of the ordered quantity; there is no entitlement for the customer to pick up or return the excess delivery.



In accordance with the Packaging Ordinance, we are obliged to be connected to a dual system-certified facility for recycling packaging materials.


Consumers have the option to dispose of the packaging in the waste paper collection, along with old newspapers, etc. Necessary foreign material attachments, such as adhesive tapes, labels, and the small proportion of film, do not disrupt the recycling process.


§ 6 Payment Conditions


(1) Kranendonk BV issues an invoice for the ordered goods to the customer, which is handed over to him upon delivery of the goods or sent by email, provided that the relevant information is not already included in the confirmation email. The customer waives the receipt of a paper invoice.


Kranendonk BV offers various payment methods, current information can be found under Payment Methods.

Consumers have no entitlement to pre-delivery against invoice.

In the case of delivery against invoice agreed on an individual basis, the object of purchase remains the property of Kranendonk BV until the purchase price has been paid in full. Prior to the transfer of ownership, pledging, transfer by way of security, processing, or transformation without the express consent of Kranendonk BV is not permitted.

Details regarding the collection and utilization of your data can be found in the Privacy Policy.

Payments are securely processed by our payment service provider, which offers you various payment options.

Prepayments or orders for debiting credit cards are taken into account when invoicing. Your credit card account will be charged upon completion of the order.

(2) Prices on the invoice are always end consumer prices inclusive of VAT. Entrepreneurs will have the VAT shown separately.

(3) In case of default of payment, the customer, who is a consumer, shall be obliged to pay default interest to Kranendonk BV at a rate of 5% above the base rate, unless Kranendonk BV can prove a higher interest rate. For customers who are entrepreneurs, paragraph 1 applies with the provision that the default interest rate is 8% above the base rate.


§ 7 Warranty and Liability


The statutory warranty provisions apply.


(1) The customer shall notify Kranendonk BV of any defects regarding the product and, additionally, send the product to Kranendonk BV at the expense of Kranendonk BV.


The warranty of the provider is governed by Consumer Rights Act of the Civil Code (CRA2015) and amounts to 2 years from receipt of the goods for consumers with respect to new goods. In commercial transactions, the warranty is limited to one year, and Kranendonk BV is entitled to repair the product or provide free replacement at its discretion.

Kranendonk BV delivers to the curb in front of the property. If the delivery is further transported or placed at the request of the customer, it is at the customer's risk, and any resulting damages are borne by the customer. Additionally, any extended agreements between the customer and the truck driver regarding the placement of the goods on-site are generally at the customer's risk, unless liability according to these terms and conditions applies.

(2) Kranendonk BV is liable


• in full for damages caused by gross negligence of its organs and executive employees,

• in principle for any culpable breach of material contractual obligations,

• outside of such obligations, in principle also for gross negligence of simple vicarious agents, unless Kranendonk BV can be exempted from liability by trade usage,

• in terms of amount, in the last two cases, for compensation for the typical foreseeable damage.


The customer's contributory negligence shall be taken into account.


Liability for intent, warranty, deceit, and for injury to life and limb as well as under the Product Liability Act remains unaffected.


§ 8 Force Majeure


(1) In the event that Kranendonk BV is unable to perform the agreed service due to force majeure (in particular, war, natural disasters), it is exempt from its obligation to perform for the duration of the hindrance.


(2) If Kranendonk BV is unable to execute the order or deliver the goods due to force majeure for longer than one month, the customer is entitled to withdraw from the contract.


§ 9 Data Protection


Kranendonk BV will comply with all data protection requirements, in particular the provisions of the Telemedia Act. More details can be found in the Privacy Policy.


§ 10 Final Provisions


(1) The language of the contract is English.


(2) Should any provision of these terms be or become invalid, the legal regulation shall apply in its place.